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When you spend over £50
Discreet Plain Box Shipping

Customer Service

Shipping & Delivery
We ship all of our orders out in descreet brown packaging this no logos or indication of whats inside. So it's out little secret. All Sexcite orders are shipped using Royal Mail tracked services and we have a pretty nifty tracking system of our own you will be notified by e-mail or text message the journey of your parcel and if anything goes wrong with your delivery our system will send us an emergency message so we can deal with it as soon as possible.
Royal Mail 48 Tracked : 2-3 Days
Royal Mail 24 Tracked: 1-2 Days
Royal Mail Next Day: 1 Days (Order must be placed before 3pm)
Privacy & Security
Sexcite takes Privacy very seriously so as well as plain packaging for your item we also mask our name from your bank statement we will show up as Broad Mas Ltd so no uncomfortable conversations with your bank manager. Security is very important when using credit cards online so we have used a level 3 SSL to make sure all transactions are 100% safe for you.
Returns & Replacements
You dont always get what your expecting when ordering online and although we do all we can to picture and describe our products the best we can, you may not always like what you have bought but dont worry we have a 14 day no quibble returns policy but please make sure you return any unwanted items back unused.
Received a faulty item? Well it happens but dont worry you can return it for a full refund and we even cover the return cost.
Return Address: Sexcite, PO BOX 228, Hitchin, Herts, SG4 0WW
Ordering is really easy just browse our 5000+ products and add anything you like to your box, once you get the checkout any special offers and promotions will be discounted. If for any reason you need to cancel an order this can be done by e-mailing and must be done before your order is dispatched other wise please see our returns policy.
Payment, Pricing & Promotions
We currently only accept paypal on our site but we are working hard at the moment to intergrate other payment options for you.
Viewing Orders
You can see all of your orders in the My Account section.
Updating Account Information
You can update any account information in the my accounts section.